Access denied when I tried to dowanload file from cms

Hey guys,

I am a new user of webiny, try to use a cms system in an easy way. Webiny is perfect, but recently I have some issues with the files.

I have uploaded the file with gltf format, which contains the 3D model information. Somehow when I try to download the file from the url, I got the following error

The other files like image and text work without problem. Does anyone have a idea how it comes? The Webiny can’t handle such format or there are some permission issues in my s3 bucket?


@znnan could you please email us the file so we can try it ourselves? Feel free to email the file to or join our Slack at and send me the file via DM. Thanks!